Shipping policy
Please review our shipping policy below to ensure a smooth and enjoyable shopping experience.
Processing Time
- Custom Clothing Orders: Each piece is carefully crafted to meet your specifications Depending on complexity, processing times may vary.
Shipping Methods & Delivery Times
- Standard Shipping: Delivery typically takes 5-7 business days after processing is complete.
- Expedited Shipping: Delivery is expected within 2-3 business days after processing.
- Overnight Shipping: Delivery is the next business day after processing.
Please note: Delivery times are estimates and may vary based on your location and any unforeseen delays. We are not responsible for delays caused by the carrier or during peak seasons.
Shipping is based on items that are being delivered we do have items coming from our factory.
International Shipping
- We offer international shipping to select countries. Shipping costs and delivery times will vary based on your location.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the carrier's website.
Delivery Issues
- Incorrect Address: Please ensure your shipping address is accurate before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Lost or Stolen Packages: If your package is lost or stolen, please contact us at [Your Contact Email/Phone Number] and we will assist you in resolving the issue with the carrier.
- Damaged Items If you receive a damaged item, please contact us immediately at houseofryura@gmail.com with your order number and photos of the damaged item. We will work with you to resolve the issue.
Returns & Exchanges
- As our products are custom-made to your specifications, we generally do not accept returns or exchanges unless there is a defect or error with your order.
Please Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to us at houseofryura@gmail.com. We're here to help!
Thank you for your patience and understanding. We look forward to creating something special just for you!
Sincerely,
House of Ryura